Ignite Talent Lab PAIA & POPIA Manual (South Africa)

1. Introduction

This PAIA & POPIA Manual ("Manual") has been prepared by Ignite Talent Lab ("we," "us," or "our") in accordance with the Promotion of Access to Information Act (PAIA) No. 2 of 2000 and the Protection of Personal Information Act (POPIA) No. 4 of 2013, as amended. This Manual outlines our commitment to transparency and accountability with regards to access to information held by us and the processing of personal information.

2. Information Officer

Debra Barnes, the owner of Ignite Talent Lab, is designated as the Information Officer responsible for processing requests for access to information and overseeing compliance with POPIA. You can contact the Information Officer via:

  • Email: debra@ignitetalentlab.co.za
  • Phone: 083 456 6720

3. Categories of Information Held

We may hold the following categories of information:

  • Client Information: This includes contact details such as names, email addresses, phone numbers, and mailing addresses, along with information relevant to the services provided, such as project details and event information.
  • Website Usage Data: This includes data collected through cookies and other tracking technologies, such as pages visited, time spent on each page, and links clicked.
  • Supplier Information: This includes contact details of vendors and contractors we work with.
  • Financial Information: This may include basic financial information necessary for record-keeping and tax purposes.

4. Access to Information Requests

4.1 Submitting a Request

You have a right to request access to any information held by Ignite Talent Lab, subject to certain limitations outlined in PAIA. To submit a request, you must:

  • Submit your request in writing, detailing the specific information you are seeking.
  • Clearly identify yourself and provide contact information.
  • Pay the prescribed fee, if applicable, as outlined in PAIA regulations.

4.2 Processing of Requests

We will endeavor to acknowledge your request within 7 days of receipt and provide a response within the timeframe stipulated in PAIA, typically 30 days. We may request additional information to clarify your request if needed.

4.3 Reasons for Refusal

We may refuse a request for access to information if the request falls within one of the exemptions outlined in PAIA, such as:

  • Information that would endanger the safety of an individual.
  • Information that would have a substantial negative impact on our business operations.
  • Personal information of third parties without their consent.

5. Personal Information Processing

5.1 POPIA Compliance

We are committed to complying with the principles outlined in POPIA with regards to the processing of personal information. We only collect personal information for legitimate business purposes and with your consent, unless otherwise authorized by POPIA.

5.2 Your Rights under POPIA

You have various rights under POPIA, including the right to:

  • Access your personal information held by us.
  • Request the correction of any inaccurate or incomplete personal information.
  • Object to the processing of your personal information.
  • Request the deletion of your personal information in certain circumstances.

5.3 Security Measures

We take appropriate technical and organizational measures to ensure the security of your personal information and to prevent unauthorized access, disclosure, alteration, or destruction.

6. Retention of Information

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected and in accordance with our legal obligations.

7. Complaints and Disputes

If you have any complaints or disputes regarding access to information or the processing of your personal information, you can contact the Information Regulator at:

8. Updates to this Manual

We may update this Manual from time to time to reflect changes in our practices or the law. We will post any updates on our website.

9. Disclaimer

This Manual is intended for informational purposes only and does not constitute legal advice. You should consult with a legal professional for any specific questions or concerns you may have regarding PAIA or POPIA.

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